SHIPPING & RETURNS

Pyrex With Bex

Last updated: July 18, 2026

Shipping

Where we ship

We currently ship within Canada only. Local pickup is also available — select this option at checkout and we'll follow up with pickup details and location.

Processing time

Orders are processed and packed within 1–3 business days of purchase (Monday–Friday, excluding holidays). During busy periods, processing may take slightly longer — we'll let you know if there's a delay.

Shipping cost & delivery time

Shipping cost is calculated at checkout based on your location and the size/weight of your order, or offered as a flat rate where applicable. Estimated delivery times depend on your carrier and location and are provided at checkout; these are estimates only and not guaranteed.

You'll receive a shipping confirmation email with tracking information (where available) once your order ships.

Careful packaging

We take extra care packing each item to survive the trip — but breakage can occasionally happen in transit. Please see “Damaged or Lost Items” below.

Order changes & cancellations

Please contact us as soon as possible if you need to change or cancel an order. We can only make changes before the order has been processed for shipping.

Returns

All sales are final

Because our inventory is vintage and previously owned, all items are sold as-is and all sales are final. We do not accept returns or exchanges for change of mind, so please review photos, measurements, and item descriptions carefully before purchasing. Reasonable signs of age (minor scratches, patina, oven markings, etc.) are part of the character of vintage pieces and are not considered defects.

If you have any questions about an item's condition before you buy, message us — we're happy to send extra photos or details.

Damaged or lost items

Even with careful packing, breakage in transit can happen — this is the one exception to our final sale policy. If your item arrives damaged, or your order is lost in transit, we will offer a replacement (if available) or a refund. To qualify:

Contact us within 48 hours of delivery
Include photos of the item, the packaging, and any shipping labels
Keep all original packaging until the claim is resolved, in case the carrier requires inspection

Incorrect item received

If we made an error and you received the wrong item, contact us within 48 hours of delivery and we'll make it right with a replacement, correct item, or refund at no extra cost to you.

Contact Us

Questions about a shipment, a damaged item, or anything else? Reach out — we're happy to help.